F.A.Q - Frequent Asked Question
Do you have any doubts about #SurprisEAT or single boxes? In this page, we will clarify the most frequent doubts.
Q: How "#surpriseat" works?
A: "#surpriseat" is a subscription service, where, monthly, we will send a box with one to your home selection of the best Italian artisanal products.
Q: When Will I Be Billed?
According to terms and conditions you will be billed every 23rd of the month, if you have a monthly plan, or every 3 or 6 months according to your plan.
Q: When Will My Subscription Order Ship?
No matter the plan, every #surprisEAT box will be always shipped every 25th of the month. The only exception is for the Christmas Holiday. In that time we will ship your #surprisEAT box latest on the 17th so you can enjoy your box during the Christmas holiday. All the other products will be shipped latest 48h after the purchase.
Q: What is the difference between the monthly, quarterly and semi-annual plan?
A: There is no difference with the products included in the box the only difference is the payment. You will have with monthly, quarterly or semi-annual intervals, according to the your plan.
Q: What is the box made of?
A: The box is made up of a series of Italian handicraft products selected by us that varies from a minimum of 6 to 7 or more products. In the box, there will always be a bottle of selected wine, a pack of pasta artisan with 100% Italian wheat and other products such as cured meats, cheeses, extra virgin olive oil, preserves, compotes, bakery products, confectionery products and other specialties of our Italy.
Q: Can I Cancel, Pause or Change My Order?
A: Yes. You can cancel your subscription in your account page/Manage subscription/manage/cancel the subscription. At the moment you cannot pause your order, and if you want to change your plan you can change if with a different one. The changes will be effective from the end of the current subscription.
Q: Can I subscribe even if I have Intolerances or specific food preferences (ie: vegan, vegetarian)?
A: Yes, you can notify us when completing the order in the "notes" section and we will select the appropriate products for your needs. This will not cause any extra charge to your subscription.
Q: Can I buy back the products of the previous box?
A: Yes, you can request the products you wish to purchase by contacting us via e-mail (email@example.com) or in the appropriate section of the "contact us" website and we will provide a quote and, if necessary, a send them together in the box of the following month.
Q: How can I pay the subscription?
A: The subscription can be paid with credit cards and prepaid cards of the following circuits: Mastercard, Visa, American Express and ApplePay.
Q: Paypal: What can I purchase with it?
A: Paypal payment is accepted only for extra subscription services. Single boxes of our selection of products can be purchased with Paypal.
Q: My Order: Time, tracking and status
A: Once your order is shipped you'll get an email with further information such as carrier and tracking number. If you want to know something else, please write to us at info(@)theitalianclub(.)eu specifying in the subject your order's number.
Your ”#surpriseat" order will be shipped every 25th of the month, every month until your subscription is lasting. The delivery time is between 48-72h after the order has been shipped. For more information regarding shipping check out our shipping page.
Q: What If There’s a Problem with My Order?
We are constantly improving our packages in order to avoid any problem, but whatever it happens please write us at info(@)theitalianclub(.)eu with your order number and the problem that you have. We will make sure to solve it as soon as possible.
Q: When Can I Provide Feedback?
As soon as you receive and enjoy your purchase you can login in your user area and leave review below your purchase.
If we missed something, or something is not clear please write to us at info(@)theitalianclub(.)eu and ask your question.
We'd love to clarify all your doubts.